FAQs

1. What products do you sell?

At PouchPerch, we specialize in high-quality fashion items that combine timeless style with modern trends:

• Handbags: A wide selection of women’s handbags including totes, cross body bags, clutches, and more, perfect for any occasion.
• Leather Jackets: Stylish, classic leather jackets designed to make a bold statement.

Our collection is made from premium materials, ensuring long-lasting style and quality.

2. How do I choose the right handbag or leather jacket?

Choosing the right product depends on your personal style, needs, and the occasion:

• Handbags: Think about size and functionality. Do you need a spacious tote, a compact clutch, or a versatile cross body?
• Leather Jackets: Consider fit and style—whether you prefer a classic biker jacket, slim-fit, or oversized style.

We offer detailed product descriptions to help guide your choice, and our team is always available for personalized recommendations.

3. What materials are used in your handbags and leather jackets?

At PouchPerch, we are committed to providing high-quality, durable products. Here's what you can expect:

• Handbags: Genuine leather, vegan leather, canvas, and fabric options, all crafted to ensure durability and style.
• Leather Jackets: Made from premium genuine leather, designed for both luxury and long-term wearability.

4. How do I care for my handbag or leather jacket?

Taking care of your products is essential to maintain their quality:

• Leather Bags: Keep away from sunlight and moisture. Clean gently with a soft cloth and condition periodically.
• Vegan Leather Bags: Wipe clean with a damp cloth and avoid prolonged exposure to direct sunlight.
• Canvas Bags: Spot clean with mild detergent and water, then air dry.
• Leather Jackets: Use leather conditioner to maintain its softness and sheen. Keep away from direct heat or sunlight to avoid drying out the leather.

For the best care, be sure to follow the specific care instructions on each product’s page.

5. How do I place an order?

Simply browse our collection of handbags and leather jackets, add your selected items to the cart, and proceed with a secure checkout. Once your order is placed, you’ll receive an order confirmation email.

6. What are your shipping options and fees?

We offer the following shipping options:

• Handling Time: 1–2 business days
• Transit Time 2-6 business days
• Total Delivery Time: 3–8 business days
• Shipping Fees: Flat rate of $5 on all orders—simple, consistent, and affordable.
• Carriers: FedEx, UPS, DHL (based on the best available service in your area)

7. Can I track my order?

Yes, once your order ships, you’ll receive a tracking number via email. You can also track your order on our Track Your Order page.

8. What if my tracking is delayed or not updating?

If your tracking hasn’t updated in 48 hours, please contact us at support@poucperch.shop. We’ll assist you in resolving the issue and provide updated tracking details.

9. Can I update my shipping address after placing an order?

If your order has not been processed yet, we can update the shipping address. Please contact us immediately at support@poucperch.shop or through our live chat.

10. Can I cancel or change my order?

If your order hasn’t been processed, we can cancel or modify it. Please contact us as soon as possible at support@poucperch.shop. Once shipped, changes are not possible, but we can guide you through the return process.

11. What’s your return and exchange policy?

We offer a 30-day return and exchange policy on all handbags and leather jackets:

• Items must be unused, in original condition, and in their original packaging.
• Returns: Full refund upon receipt and inspection of the item.
• Exchanges: We will assist you in exchanging for a different size, color, or style.

To start a return, contact us at support@poucperch.shop or via live chat. For more details, visit our Refund & Return Policy page.

12. What if my item is damaged or incorrect?

If your item is damaged or incorrect, please contact us within 7 days of receiving your order. We will arrange a replacement or refund after reviewing the issue.

13. Do you offer international shipping?

Currently, we only offer shipping within the U.S. We plan to expand international shipping options in the future.

14. How do I contact customer support?

We’re here to help! You can reach us via:

• Email: support@poucperch.shop
• Phone: +1 850-515-4540 (Mon–Fri, 9:00 AM – 5:00 PM EST)
• Live Chat: Available 24/7 on our website